Manage delinquency, recovery actions and litigation workflows with structure, traceability and performance visibility, across portfolios, agents and legal procedures.
Collection helps financial institutions manage delinquent portfolios, recovery actions, pre-litigation and litigation processes through structured workflows, centralized data and performance dashboards.
It centralizes everything recovery teams need, segmentation, follow-up, promise-to-pay, agent assignment, escalation, legal monitoring, in a single auditable system.
Recovery activity scattered across spreadsheets, emails and legacy tools.
Limited insight into delinquent segments, ageing buckets and risk concentrations.
Overdue accounts followed up manually, with little traceability or consistency.
Recovery interventions are not systematically logged, reviewed or audited.
Pre-litigation and litigation processes lack structure and centralized monitoring.
Promises are captured informally and rarely tracked through to fulfilment.
Performance KPIs are produced offline and not refreshed in real time.
Agent assignment and escalation are managed manually, slowing recovery.
One source of truth for delinquent portfolios, actions, agents and outcomes.
Consistent collection strategies applied across teams, branches and segments.
Smart assignment, prioritized worklists and reduced manual overhead.
Centralized case management with deadlines, documents and procedure stages.
Configurable segments, KPIs and risk-based monitoring of overdue exposure.
Audit-ready trails, regulatory alignment and management dashboards.